How to Order

Orders can be placed by calling Penguin Random House, Inc., at (800) 733-3000.
If you are an approved Board of Education vendor interested in carrying our books and representing Candlewick to schools and/or libraries, please contact schoolandlibraryrep@candlewick.com.

Thank you for your interest in our books. Our books can be found at your local bookstore and online, including on our website. To find a bookseller near you, please click here.

You can also order our books by calling Penguin Random House, Inc., at (800) 733-3000. Please have your Visa, Mastercard, or American Express ready. You will be charged the list price plus a shipping and handling fee and any applicable sales tax.

Canadian businesses and organizations can place an order by:

• EDI – visit Penguin Random House’s Business Self-Service site
• E-mail – csorders@penguinrandomhouse.com
• Mail – send to the below address

Penguin Random House Canada
Attn: Customer Service
320 Front Street West, Suite 1400
Toronto, Ontario
M5V 3B6

• Phone – 1-888-523-9292
• Fax – 1-888-562-9924

Questions about an order can be direct to Penguin Random House’s Canadian Customer Service by email at customerservicescanada@penguinrandomhouse.com or by phone at 1-888-523-9292. Visit the Penguin Random House Business Self-Service site to check the status of an order. You may also contact your business’ Customer Service Representative.

To open a business account with Penguin Random House, please contact their New Account Department by email at newaccount@penguinrandomhouse.com or by phone at 866-761-6685.

International businesses and organizations can place an order by:

• EDI – visit Penguin Random House’s Business Self-Service site
• E-mail – internationalorders@penguinrandomhouse.com
• Phone – 1-410-848-1900
• Fax – 212-572-6045

Questions regarding a purchase can be directed to Penguin Random House’s International Sales Customer Service by email at customerservice@penguinrandomhouse.com. You may also contact your business’ International Sales Representative.

To open a business account with Penguin Random House, please email internationalsales@penguinrandomhouse.com.

For non-traditional book retailers and wholesalers, please direct general inquiries to Penguin Random House’s Special Market by email at SpecialMarkets@penguinrandomhouse.com.

Businesses and organizations categorized as returnable accounts under Penguin Random House are permitted to return overstock books.

When preparing to ship returns to Penguin Random House, please review their thorough guidelines and recommendations for retailers or distributors. Please be careful about how the returned books are packaged, so they can arrive in a resalable condition.

For domestic returns, please send to:

Penguin Random House LLC
Attn: Returns Department
1019 N. State Road 47
Crawfordsville, Indiana 47933

Questions regarding returns can be directed to Penguin Random House’s Customer Service by email at customerservice@penuinrandomhouse.com or by phone at 1-800-733-3000.

For Canadian returns, please send to:

Penguin Random House of Canada Limited
Attn: Returns Department
6971 Columbus Road
Mississauga, Ontario
Canada L5T 1K1

Questions regarding returns can be directed to Penguin Random House Canada’s Customer Service by email at customerservicescanada@penguinrandomhouse.com or by phone at 1-888-523-9292.